SHOPPING IS A WONDERFUL PERK FOR OUR VISITORS

Browsing shops in Andorra is one of our country's great activities, both for Andorrans and visiting tourists alike. The variety of shops and shopping centres allows any customer find what they are looking for, be it fashion, accessories, perfumeries, electronics, sports, opticians and so much more. And all shops stock world-leading brands. Furthermore, the Principality has a low taxation policy reflected by its prices: products on sale in our country are significantly cheaper than in neighbouring France and Spain.

However, although Andorra adopted the euro as its currency in 2014, it should be noted that we are not a member of the European Union. Therefore, the number of products you can take across the border on your trip home is limited. This is known as a duty-free and on this page you can find further information.

OPENING HOURS AND HOLIDAYS IN ANDORRA

Another thing that makes shopping in our country more attractive is the long opening hours and business-day calendar. Generally, shops in Andorra are open until 8:00 pm from Sunday to Thursday, whereas on Friday and Saturday, this is extended to 9:00 pm. During holiday periods (Easter Week, Carnival, etc.), some shops, stores and shopping centres stay open until 10:00 p.m.

Bank holidays

Regarding holidays in Andorra, the calendar is very kind to consumers: shops only close four days a year! These are national holidays, which are:

• 1st January: New Year
• 14th March: Constitution Day
• 8th September: Nostra Senyora de Meritxell, patron saint of Andorra
• 25th December: Christmas

The rest of the year, shops have the aforementioned opening hours.

CONSUMER RIGHTS IN ANDORRA

To ensure an optimal shopping experience, the Principality has opened the Consumer Advice Service. Their mission is to defend and protect the rights of consumers and users, which is one of the priorities associated with ensuring good operation of Andorra's business sector.

This entity offers flexible, effective mechanisms that provide a quick and suitable response to your needs as a consumer or user.

Consumer advice service

• • Dep. Comerç i Consum del Govern d’Andorra - c/ Camí de la Grau, Ed. Prat del Rull 4rt - AD500 Andorra la Vella - Tel (00 376) 875 600 - consum@govern.ad - www.comerc.ad

And of course, in all shops in Andorra you will find official claim forms readily available to you.

BORDERS, CUSTOMS AND TIMETABLES

What are customs exemptions?

Customs exemptions establish the maximum number of products that travellers can cross the border with on the way back to their country without having to declare them or pay customs duties. The limitations applied to certain products (coffee, alcohol, tobacco and similar types of goods) are established in terms of the number of goods, while the limitations affecting other products (milk, butter, cheese, sweets, etc.) are based on their value or bulk. Customs exemptions for all industrial products, excluding perfume and cologne, are based on their monetary value (in euros).

Unless specified otherwise, customs exemptions are only applicable to persons of legal age. The value of the products purchased in Andorra is not accumulative and cannot be split among travellers. Distinctions are not made between agricultural and industrial products.

For further information on customs in Andorra and how they work, please visit: www.duana.ad

AGRICULTURAL PRODUCTS

• Coffee: 1,000 g of coffee or 400 g of coffee extracts
• Tea: 200 g of tea or 80 g of tea extracts
• Alcoholic beverages: 1.5 litres of liquors exceeding 22% ABV (38.6 proof, UK) or 3 litres of liquors, aperitifs or sparkling wines under 22% ABV, or 5 litres of table wine (no exemptions applied to travellers aged 17 or less).
• Tobacco: 300 cigarettes or 150 cigars (under 3 g per unit); or 75 cigarettes (exceeding 3 g per unit); or 400 g of pipe tobacco (no exemptions applied to travellers aged 17 or less).
• Other agricultural products (limitations are based on amount and value): Up to €300 per person (a €150 limitation is applied to travellers aged 15 or younger). Nonetheless, this quantity may never exceed: 2.5 kg of powdered milk, 3 kg of condensed milk, 6 kg of fresh milk, 1 kg of butter, 4 kg of cheese, 5 kg of sugar and sweets and 5 kg of meat.

INDUSTRIAL PRODUCTS

• Perfumes: 75 g of perfume + 375 ml of cologne
• Other industrial products: Up to €900/person (adults). Up to €450/person (travellers aged 15 or less).

ANDORRA CUSTOMS OFFICES - OPENING HOURS

For the purpose of traveller transit Andorran borders are open 24 hours a day. Nonetheless, opening hours (for Andorran and Spanish customs offices) do apply to freight and to goods that it is mandatory to declare, either because they are exports or because they exceed the aforementioned exemptions (French customs are open around the clock). Below you will find the opening hours and contact numbers of the customs offices of all three countries:

You can also find more information on customs-related formalities at www.duana.ad

•  Andorran Customs Office
   La Farga de Moles (Spain) / Pas de la Casa (France) - Opening hours: 7 AM to 8 PM
•  Spanish Customs Office
   La Farga de Moles – (Spain) - Opening hours: Monday through Friday: 8 AM to 8 PM - Weekends: 9 AM to 8 PM
•  French Customs Office
   Pas de la Casa (France) -  Opening hours: Open 24 hours a day