FAQS
Here are some answers to the most frequently asked questions about SUBLIM by Cirque du Soleil.
These tickets are expected to go on sale in May.
If you signed up to receive information about SUBLIM by Cirque Du Soleil 2024, you will receive a notification at the email with which you registered informing you that you can now buy tickets. All you need do is select your preferred ticket type: seated tickets or hotel + ticket package.
There are two price rates, depending on the type of ticket you select, your location in the stands and the day of the event:
- Seated ticket in the side stand for €23 and in the central stand for €25 (for shows on Tuesdays through Thursdays)
- Seated ticket in the side stand for €28 and in the central stand for €31 (for shows on Fridays, Saturdays and Sundays)
You may book up to 10 tickets in a single purchase.
Minors up to 3 years of age can access the stands with an adult and sit on their lap. Minors from 4 years old are required to buy an adult’s ticket.
When you complete the purchase of your tickets, you will receive an email confirming the payment was made correctly with your tickets, at the email address you provided us.
If you did not receive an email, do the following: check your spam folder or other folders for filtered or unwanted emails. If you still cannot find the email, please get in touch with the customer service of 4tickets (entradas@4tickets.es).
When you register during the ticket purchasing process, you accept the Qualified Data Protection Law and the legal provisions. You can see them at this link.
Once you have paid for your tickets, you will receive an email to download and save them to your mobile device or print them.
You do not need printed tickets to enter the venue. If you have your tickets on your mobile device you will be able to enter the venue once they have been validated at the entrance.
If you go into your email account, you can find the payment notification message where you can download the tickets.
Tickets to a cancelled show are not valid on any other day. Remember that the organisers cannot guarantee that there will be tickets available.
We suggest getting a refund for your tickets. To do so, you just have to contact the entity, company or organisation (accommodation, travel agency, tourist office, commercial establishment, guide, etc.) that sold you the ticket and present the following documents:
- Original ticket.
- Proof of payment for the tickets. If you purchased them through visitandorra.com, another entity, company or organisation (accommodation, travel agency, tourist office, commercial establishment, guide, etc.), you will have to contact the person who sold them to you and follow their cancellation policy.
It is not recommended to leave the venue during the performances.
No pets of any size are allowed in the venue, other than guide dogs accompanying their owner.
Cameras and camcorders cannot be brought into the venue.
It is forbidden to access the venue with food or drink.
It is forbidden to bring into the venue any object not permitted by current regulations and that may pose a threat to the safety of other attendees and the performance itself.
Please get in touch with us and we will help clear up any doubts: sublim@andorraturisme.ad To resolve any queries that may arise during the ticket purchasing process, please contact 4 Tickets (entradas@4tickets.es).
We inform you that the organisation will in no circumstances cover expenses other than the cost of the tickets to the event at the price established with each person taking up the offer.