frequently-asked questions

Here you will find the answers to the most frequently-asked questions on Andorra. If you cannot find what you are looking for, do not hesitate to contact us and we will answer as soon as we can. Thank you.

Most shops and shopping centres are open from 9 am to 8 pm Sunday to Thursday and until 9 pm on Fridays and Saturdays.

During holiday periods (Easter, Carnival, etc.), some shops, stores and shopping centres stay open until 10 pm. There are also shops that are closed all day on Sundays, or in the afternoon.

Shops in Andorra are only closed on four days of the year*.

  • 1 January: New Year’s Day
  • 14 March: Andorra Constitution Day**
  • 8 September: National Holiday: Our Lady of Meritxell
  • 25 December: Christmas Day

*Tourist services (ski resorts, Caldea, Naturlandia, hotels, restaurants, service stations, etc.) stay open on these dates.

**If 14 March falls on a weekend or during a period when there is expected to be a high number of tourists, the commercial sector will remain open.

The Andorran border with France and Spain for the transit of travellers is open 24 hours a day.

If you need to declare a purchase when entering or leaving the country due to exceeding the permitted limit, you can find all the information on duties here. In respect of the transit of goods, Customs are subject to opening hours (with a 24-hour on call service).

Further information on customs procedures can be found at

  • The Principality of Andorra (which is not a member of the Schengen Area) does not require any type of tourist visa.
  • In order to enter Andorra you must have a valid passport or national identity card.
  • The maximum permitted stay as a tourist is ninety (90) days.

Given that entry to Andorra is only possible through France or Spain, anyone who is not an EU national and is travelling to Andorra must check the visa requirements for entry to the Schengen Area and, where necessary, apply for and obtain the necessary visas.
You can find all the information you need here.

All pets, (dog, cat or ferret) entering Andorra must, by law, be identified with a microchip, be vaccinated against rabies and have a pet passport.

You can find all the information you need here.

The Principality of Andorra has a high mountain Mediterranean climate, with cool summers and long, cold winters. The average annual temperature varies between 4.1°C in Sant Julià de Lòria (940 m) and -3.2°C at the summit of Comapedrosa (2,942 m), with maximum temperatures of between 17.1°C and 2.1°C, respectively. In terms of rainfall, it is generally abundant in spring and summer and can last until autumn. There is less rain in the winter, except for in the high and north-facing areas that are exposed to the Atlantic weather fronts that bring heavier snowfall.

Check the weather forecast here

The website has an interactive map showing traffic conditions, webcams of the road network and information about any incidents.

Remember that in winter, from 1 November to 15 May, it is obligatory to carry snow chains or similar accessories in the car ready for use, unless snow or M/S tyres are fitted.

You can find all the information you need on the weather at

To reach Andorra by road, there are several international bus lines that can take you to the Principality from Spain and France.  More information on buses can be found here.

As soon as you arrive in our country, there are a range of options for getting around as conveniently as possible: the interurban bus network, taxi service, by electric bicycle or hire car. All the information you need can be found here.

Andorra Telecom is the only telecommunications operator in our country. So that you can stay in touch during your visit, before you travel check that your mobile operator includes Andorra as part of your phone and data tariff. 

You can find all the information you need here.

Outdoor camping is prohibited below 2,000 m. It is only permitted around shelters at night-time and if the shelter is full.

You can get further information from the tourist office network on the specifics for camping for each parish.

The Where to Sleep section has a list of all the campsites in the Principality.


Ask us whatever you need, whether you're staying for a just a couple of nights or a whole holiday.