FAQS

Here are some answers to the most frequently asked questions about REBEL by Cirque du Soleil. If you don't find what you’re looking for, feel free to contact us.

The process for booking tickets is expected to begin in April. If you have already registered, when the booking process begins, you will receive notification at the email address you provided, giving all the steps to follow to get your tickets.
Once you have registered, you will receive notification to the email address you provided at the start of the booking process, giving all of the steps to follow to get your tickets. You can book up to 5 free tickets with the same email. To book more than 5 tickets, it is not necessary to register more than once. You simply have to repeat the booking process entering a different email at the appropriate time.
These tickets are expected to go on sale in April.

There are three prices for seated tickets, depending on where they are located in the stand and the day of the show, or the hotel package: 

  • Seated tickets cost €20 in the side stand and €23 in the central stand (for shows on Tuesdays through Thursdays) -
  • Seated tickets cost €22 in the side stand and €25 in the central stand (for shows on Fridays, Saturdays and Sundays)
  • Package with a one-night stay in a hotel + seated ticket (the price will be determined by the hotel)
When you register you shouldn't receive an email to conform your subscription, but, you will soon receive information about the process to follow to book tickets. If you have not received an email with the process, please: Check your junk email or spam folder. Try to register again with the same email in case the process was unsuccessful. If you have registered correctly, a notification will appear informing you that there is already a registered user with that email.
This error occurs when you try to register twice with the same email. If you have already registered, when the booking process begins, you will receive notification to the email address you provided. This email will explain the step-by-step process to follow to get your tickets.
Yes. The booking process starts from scratch each year. You can register with any email that you want.
By registering for the process of booking tickets, you accept the LQPDP (Andorran Personal Data Protection Act) and the legal terms and conditions of the event. You can consult these here.
You will receive an email at the address you used to register, notifying that you may now book tickets, and you will be able to choose the type that you want: free tickets, tickets with a seat or the hotel + ticket package.
Confirm your personal information and create an account with a username and password. After this first step, you will be able to start the process of booking tickets by adding the details of each person who will attend. You will receive an email confirmation of the booking, but you will not be able to download your tickets until 20 days before the day of the event that you have chosen.
Once you complete your booking, a free ticket is automatically generated for the holder. Hence it won't be necessary to introduce the holder's details as an attendee again. This way, the holder can be joined by up to 4 extra attendees, whose data will have to be introduced in the corresponding fields. If the holder is attending the show alone, it won't be required to introduce any data at all. In any case, it is mandatory to select the date.
Yes, with the account you have created you can add or delete tickets at any time until the day of the event.
As long as there are still tickets available for the day you want to book and you still have not printed the tickets, you may change the date.
Below the space to enter the password there is a link to retrieve the password. If you click on the button, your password will be sent to your email address.
Twenty days before the date of the event you will receive an email to download your tickets and you will then only have five days to print these.
No, once you have downloaded the tickets you will not be able to make any changes.
If you try to download your tickets for an event that has already taken place, an error message will appear informing you that this will not be possible.
Yes, they may be printed again any time.
By using your username and password to enter your account, you can access your booking and reprint the tickets.
You only have five days to print the tickets from the moment you receive the download email for your tickets.
It is essential to bring the printed tickets in order to enter the venue of the event.

FREE TICKETS:

We recommend that you check the calendar for availability of tickets on other days and that you make a new booking. The organisation cannot guarantee the availability of tickets.

 

PAID TICKETS:

You can be reimbursed for tickets purchased through the visitandorra.com website up to 7 days prior to the event. To request a reimbursement for your tickets, you’ll have to contact the company that sold you the ticket and show them the following documents:

  • Original ticket.
  • Proof of payment for the tickets (only if the tickets were purchased through the visitandorra website). If the ticket was purchased from another entity, company or organisation (accommodation, travel agency, tourist office, commercial establishment, guide, etc.), you must contact them and abide by their cancellation policy."

FREE TICKETS:

Free tickets cannot be used another day. We suggest you check the calendar of ticket availability for the other days and make a new reservation. The organisation is unable to guarantee ticket availability.

 

PAID TICKETS:

We offer you a refund of your tickets. In order to ask for a refund of your tickets, contact the entity/company/organisation (accommodation, travel agency, tourist office, commercial establishment, guide, etc.) that sold you the ticket, presenting the following documents:

  • Original ticket
  • Ticket payment receipt To attend the event on an alternative date we suggest you check the calendar of ticket availability for the other days and make a new reservation. The organisation is unable to guarantee ticket availability.
We here by inform you that the organisation will in no case cover expenses other than the cost of the tickets to the event at the price established with each person taking up the offer.

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