Question 1

When does the process for booking free tickets begin?

Accepted Answer

The process for booking tickets is expected to begin in April. If you have already registered, when the booking process begins, you will receive notification at the email address you provided, giving all the steps to follow to get your tickets.

Question 2

How many free tickets can I book?

Accepted Answer

Once you have registered, you will receive notification to the email address you provided at the start of the booking process, giving all of the steps to follow to get your tickets. You can book up to 5 free tickets with the same email. To book more than 5 tickets, it is not necessary to register more than once. You simply have to repeat the booking process entering a different email at the appropriate time.

Question 3

When will the paid tickets with seats go on sale?

Accepted Answer

These tickets are expected to go on sale in April.

Question 4

What will be the price for the tickets with seats?

Accepted Answer

There are three prices for seated tickets, depending on where they are located in the stand and the day of the show, or the hotel package:

Seated tickets cost €20 in the side stand and €23 in the central stand (for shows on Tuesdays through Thursdays)
Seated tickets cost €22 in the side stand and €25 in the central stand (for shows on Fridays, Saturdays and Sundays)
Package with a one-night stay in a hotel + seated ticket (the price will be determined by the hotel)

Question 5

I have registered, but have not received a confirmation email.

Accepted Answer

When you register you shouldn't receive an email to conform your subscription, but, you will soon receive information about the process to follow to book tickets. If you have not received an email with the process, please: Check your junk email or spam folder. Try to register again with the same email in case the process was unsuccessful. If you have registered correctly, a notification will appear informing you that there is already a registered user with that email.

Question 6

I tried to register but I am told there is already a registered user with that email.

Accepted Answer

This error occurs when you try to register twice with the same email. If you have already registered, when the booking process begins, you will receive notification to the email address you provided. This email will explain the step-by-step process to follow to get your tickets.

Question 7

I have attended Scalada by Cirque du Soleil in previous years. Can I register with same email as in previous years?

Accepted Answer

Yes. The booking process starts from scratch each year. You can register with any email that you want.

Question 8

What will happen to the personal data that I provide to register for the process of booking tickets?

Accepted Answer

By registering for the process of booking tickets, you accept the LQPDP (Andorran Personal Data Protection Act) and the legal terms and conditions. You can consult these here.

Question 9

How I can start the process of booking tickets?

Accepted Answer

You will receive an email at the address you used to register, notifying that you may now book tickets, and you will be able to choose the type that you want: free tickets, tickets with a seat or the hotel + ticket package.

Question 10

What do I have to do if I want to book free tickets?

Accepted Answer

Confirm your personal information and create an account with a username and password. After this first step, you will be able to start the process of booking tickets by adding the details of each person who will attend. You will receive an email confirmation of the booking, but you will not be able to download your tickets until 20 days before the day of the event that you have chosen.

Question 11

Must the holder of the booking introduce personal data as an attendee?

Accepted Answer

Once you complete your booking, a free ticket is automatically generated for the holder. Hence it won't be necessary to introduce the holder's details as an attendee again. This way, the holder can be joined by up to 4 extra attendees, whose data will have to be introduced in the corresponding fields. If the holder is attending the show alone, it won't be required to introduce any data at all. In any case, it is mandatory to select the date.

Question 12

Can I use my username and password to change my booking at any time?

Accepted Answer

Yes, with the account you have created you can add or delete tickets at any time until the day of the event.

Question 13

Is it possible to change the date of the event?

Accepted Answer

As long as there are still tickets available for the day you want to book and you still have not printed the tickets, you may change the date.

Question 14

How can I recover my password if I lose it?

Accepted Answer

Below the space to enter the password there is a link to retrieve the password. If you click on the button, your password will be sent to your email address.

Question 15

When will I be able to download and print my tickets?

Accepted Answer

Twenty days before the date of the event you will receive an email to download your tickets and you will then only have five days to print these.

Question 16

Can I change my booking after I have downloaded the tickets?

Accepted Answer

No, once you have downloaded the tickets you will not be able to make any changes.

Question 17

What happens if I try to download the tickets after the date of the event?

Accepted Answer

If you try to download your tickets for an event that has already taken place, an error message will appear informing you that this will not be possible.

Question 18

Can the tickets be printed more than once?

Accepted Answer

Yes, they may be printed again any time.

Question 19

What if I lose the PDF with the tickets?

Accepted Answer

By using your username and password to enter your account, you can access your booking and reprint the tickets.

Question 20

How long do I have to print the tickets?

Accepted Answer

You only have five days to print the tickets from the moment you receive the download email for your tickets.

Question 21

Is it necessary to bring the tickets to enter the venue?

Accepted Answer

It is essential to bring the printed tickets in order to enter the venue of the event.

Question 22

I am unable to attend the event

Accepted Answer

FREE TICKETS: We recommend that you check the calendar for availability of tickets on other days and that you make a new booking. The organisation cannot guarantee the availability of tickets. PAID TICKETS: You can be reimbursed for tickets purchased through the visitandorra.com website up to 7 days prior to the event. To request a reimbursement for your tickets, you’ll have to contact the company that sold you the ticket and show them the following documents:

Original ticket.
Proof of payment for the tickets (only if the tickets were purchased through the visitandorra website). If the ticket was purchased from another entity, company or organisation (accommodation, travel agency, tourist office, commercial establishment, guide, etc.), you must contact them and abide by their cancellation policy.

Question 23

What do I do if the event has to be cancelled?

Accepted Answer

FREE TICKETS: We recommend that you check the calendar for availability of tickets on other days and that you make a new booking. The organisation cannot guarantee the availability of tickets. PAID TICKETS: You can be reimbursed for tickets purchased through the visitandorra.com website up to 7 days prior to the event. To request a reimbursement for your tickets, you’ll have to contact the company that sold you the ticket and show them the following documents:

Original ticket.
Proof of payment for the tickets (only if the tickets were purchased through the visitandorra website). If the ticket was purchased from another entity, company or organisation (accommodation, travel agency, tourist office, commercial establishment, guide, etc.), you must contact them and abide by their cancellation policy.

Question 24

Other expenses.

Accepted Answer

We here by inform you that the organisation will in no case cover expenses other than the cost of the tickets to the event at the price established with each person taking up the offer.

FAQS