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COVID-19 IN ANDORRA > FAQ - If you are coming to ski or spend the day at one of our ski resorts

IF YOU COME TO SKI IN ANDORRA

At all Andorra’s ski resorts, facility and equipment cleaning and disinfection plans have been implemented and will take place on a daily basis throughout the season for everyone’s safety.

All resort staff have been trained and equipped with the PPE required to ensure the health and safety of users and employees alike. Measures such as the compulsory use of a face mask, cleaning hands and physical distancing apply in order to ensure everyone’s safety.

There will be alcohol gel dispensers available for users in all shared facilities and spaces.

There will be a number of graphic signs on display at all resorts in several languages featuring general information (physical distancing of at least 1.5 m, hand hygiene, use of a face mask) and information specific to the particular space or area (ticket kiosks, restaurants, mechanical lifts, etc.).

ANYONE OVER THE AGE OF 8 YEARS must cover their face with a mask or Buff® neck gaiter or similar in the following situations and areas:

  • On all lifts.
  • In waiting and embarkation areas for all types of lift.
  • In all service areas: restaurants, bars, ski schools, shops, ticket kiosks, equipment rental services, etc.
  • For Naturlandia, the use of a face mask is compulsory in the entire park area.
  • When skiing or snowboarding, you are advised to wear a face mask or Buff® neck gaiter or similar.
  • If you are taking part in other disciplines, such as cross-country skiing, ski mountaineering or snowshoeing, we also recommend wearing a face mask or a Buff® neck gaiter or similar. You should always also maintain a distance of 4 m from other people. If this is not possible, you must wear a face mask.

  • No, there is no restricted capacity in the resorts. The relevant physical distancing and management measures will be applied in waiting areas and enclosed spaces such as restaurants, bars, ski schools, shops, ticket offices and equipment rental services. These areas will also have soap or alcohol gel dispensers for users, as will open spaces, such as lift queues, etc.

  •  In all these spaces, a queue management system will be implemented in waiting areas.
  • There is no restricted capacity for open, ventilated lifts (chair lifts, conveyors, drag lifts or rope tows), but ANYONE OVER THE AGE OF 8 YEARS must cover their face with a face mask or a Buff® neck gaiter or similar.
  • Enclosed lifts (gondolas, cable cars) may have capacity restrictions in line with Government guidelines at any given time. All lifts will be treated using a photocatalytic system with a long-lasting effect that eliminates viruses and bacteria from all surfaces.
  • In cable cars and gondolas, the windows will be open at all times to ensure adequate ventilation.
  • Yes, although we advise that you buy passes online to avoid queues and crowds.
  • The ticket kiosks will remain open to the public with limited capacity and mechanisms to avoid overcrowding. We recommend paying with a credit card or another electronic means, preferably contactless, at all resort services.
  • We recommend downloading the app for each resort, where you can consult the piste map and get all the latest information.
  • We recommend making reservations for à la carte restaurants in advance, as they will prioritise bookings in order to keep capacity in check.
  • You can view menus in QR format, to save touching paper for everyone’s benefit.

Please check the special terms and conditions for cancellations and curtailment for the 2020-2021 season directly on the web pages of the Grandvalira Resorts and Vallnord Pal-Arinsal ski resorts, the Naturlandia adventure park (cross-country skiing) at the links below: