The Andorra Mountain Music festival is held in El Tarter (Canillo - 42°34'44.1"N 1°38'52.9"E). From Andorra la Vella, take the CG-2 road (Carretera General 2) towards Encamp and Canillo. Once you've passed through the village of Canillo, El Tarter is 4.8 km further on, towards France.
El Tarter, the village where Andorra Mountain Music takes place, has three car parks, with capacity for up to 1,300 vehicles. All the car parks are in the centre of the village, very close to the venue.
The organisation cannot guarantee that there will be parking places for all attendees, so attendees should arrive with plenty of time to spare.
To access the venue via public transport, there is a bus line that connects Andorra la Vella to Pas de la Casa, with a stop in El Tarter. Line 4 runs every 30 minutes from 7:15 a.m. to 9:30 p.m.
The Andorra Mountain Músic has three events; 2 musical performances and a video game competition. More detailed information about the prices and dates of each concert and the competition can be found in the program published on the website.
If you bought your ticket directly, please contact Ticketmaster's customer service team. They will handle your query and send the tickets to you or tell you where to collect them from.
If you've bought your ticket as part of an accommodation package, please contact the hotel or the travel agency you booked with so that they can handle your query directly.
It is not necessary for you to bring printed tickets with you. he The organisation recommends that you bring your tickets on your mobile device.
Have you bought tickets to a concert that was then postponed? Ticketmaster will get in touch with you shortly to inform you of the date change. If you still have questions, please contact Ticketmaster's customer service team.
If your tickets are included as part of an accommodation package, we recommend that you contact the establishment or travel agency for more information.
Tickets for a cancelled concert bought through the Ticketmaster purchasing platform are not valid for any other day. We recommend that you contact Ticketmaster's customer service team to request a refund, as per the terms and conditions when you bought the ticket.
If your tickets are part of an accommodation package, they will not be valid for any other concert. We recommend that you contact the hotel or travel agency to request that your tickets are refunded, as per the terms and conditions when you bought them.
You cannot leave the Andorra Mountain Music venue during concerts or during video game competitions. If you leave the premises, you will need to purchase a new ticket.
In the event of adverse weather conditions, the organisation will allow the crowd to leave in an orderly manner.
Yes, both the access points and the venue are adapted to accommodate people with reduced mobility.
Access to the YouTubers World Cup is suitable for all ages and audiences, and guests under 18 years of age must be accompanied at all times by an authorised adult.
No pets, whatever the size, are allowed to come to Andorra Mountain Music, except for guide dogs accompanied by their owner.
Access with cameras and recording devices to the concerts is prohibited. Yes, mobile phones can be used.
No. Entry to the Andorra Mountain Music venue with food or drinks is forbidden. On the festival grounds there is a restaurant and bar area that opens simultaneously with the opening of the entrance doors.
All consumption will be paid with cashless wristbands that can only be topped up with a credit card at the top-up points. The festival venue does not have any cash machines. Payments in currency are not accepted.
Remaining amounts (unconsumed amounts) of the cashless bracelets are not refundable. Top up the amount you want to consume with the accurate forecast.
The festival grounds has first aiders, as well as a first aid area with strict hygiene and sanitary measures in place.
It is forbidden to bring into the venue any object not permitted by current regulations and that may pose a threat to the safety of other attendees, according to the organising parties.
The concerts take place surrounded by nature in El Tarter, outdoors, at night and at an altitude of 1,700 metres. We highly recommend that you wear clothes and footwear suitable for the weather forecast for the day (warm clothing, closed waterproof footwear, etc.).
Please get in touch with us and we will help clear up any doubts.
To resolve any queries that may arise during the ticket purchasing process, please contact Ticketmaster.
If you have any further questions or queries or you would like further information about Andorra Mountain Music, you can contact us by emailing helptroubleshooters@gmail.com.